Returns & Exchanges | Little Landings Play Mats
We want you to love your Little Landings mat. If something isn't right, here's exactly how returns, exchanges, and warranty claims work — no runaround.
Returns — 30-day policy
We accept returns on unopened and unused items within 30 days of purchase. Items must be returned in their original product packaging. A return shipping and restocking fee applies per box shipped — this is deducted from your refund. Refunds are credited back to the original form of payment.
Starting a return:
Please send the following information to our Customer Care team through our Contact Us page to start your return.
- Enter name + email associated with order
- in the message field please enter "Return & Refund" along with your original order number (If you received the item as a gift, please provide the name and/or email address of the gift giver) and shipping address for the order
How it works:
- Contact us within 30 days of purchase.
- Products must be unused. Play Mats must be returned in their original product packaging.
- Customers are responsible for the return shipping cost. Return fee is applied per item for all Play Mats.
- Merchandise received damaged must be reported to our Customer Care team within 7 days of receiving the damaged item to be eligible for a replacement. If you received a damaged item please contact our customer care team to file a warranty claim here.
- All sale items are final sale.
- Refunds are credited back to the original form of payment. If it was a gift, it can be exchanged for a Little Landings E-Gift Card.
Request an exchange:
Want to exchange instead? No problem, please send the following information to our Customer Care team through our Contact Us page to start your exchange.
- Name + Email
- In the message field please enter the following
- Your original order number (If you received the item as a gift, please provide the name and/or email address of the gift giver)
- Shipping address for the order
- Product you would like exchanged for
Received a damaged item?
If your order arrives damaged, contact our Customer Care team within 7 days of receiving it to be eligible for a replacement. Please visit our Warranty Policy page to file a claim — you'll need your order number, a photo of the damage, and the number of tiles affected.
365 Day Warranty
Little Landings prioritizes the quality and safety of our products for your home and children. We are pleased to provide a 365 day limited warranty on defective products. Read more about our Warranty Policy here
What is Little Landings' return policy?
Little Landings accepts returns on unopened, unused items within 30 days of purchase. A return shipping and restocking fee applies per box. Refunds go back to the original payment method. Sale items are final sale.
How do I start a return with Little Landings?
Contact Little Landings via the Contact Us page at littlelandings.com/pages/contact within 30 days of purchase. Input "Return & Refund" as your subject and include your order number and shipping address in the message.
Can I exchange my Little Landings play mat?
Yes. Contact Little Landings via the Contact Us page, input "Exchange" as the subject, and include your order number, shipping address, and the product you'd like to exchange for.
Does Little Landings accept returns on sale items?
No — all sale items are final sale and not eligible for return or exchange.
What if my Little Landings order arrives damaged?
Report damaged items to Little Landings Customer Care within 7 days of receiving your order to be eligible for a replacement. File a claim at littlelandings.com/pages/our-warranty-policy.
Does Little Landings offer a warranty?
Yes — a 365-day limited warranty on all play mats covering manufacturing defects. Full details at littlelandings.com/pages/our-warranty-policy.